Since fig social launched in early 2019, we’ve had the privilege of providing support to thousands (yes-thousands) of Facebook users with a near-perfect satisfaction rate of 97.58%.  Over the course of doing business and providing live support, we’ve noticed one particular case come across our support chat with increasing frequency: Help With a Disabled Facebook Account.

What Is A Disabled Facebook Account?

A disabled Facebook account has been either temporarily or permanently disabled by Facebook’s policy enforcement team.  When an account has been disabled, the user is unable to login or access that account at all.  

A disabled account is distinctly different from an account that has been maliciously hacked.  When an account is hacked, an individual (or group of individuals) has gained unauthorized access to the account with the intent to do harm.  When this happens, the hacker will likely change the account login credentials, thereby locking the user out of his or her account.  The most common incentive for hacking into accounts is to gain access to the user’s personal information, data, and any third-party accounts that users may have connected to their Facebook account.  The hacker can then use this data for financial gain.  

Another issue that keeps users out of their accounts other than disablement is problems with the user’s login credentials.  It’s not uncommon for a user to forget their username or password, or to lose access to an email account or mobile device that was used to create the Facebook account in the first place.  Luckily, if this happens the user will more than likely be able to regain access.  It may take some nifty troubleshooting, but because the account is probably in good standing the user will eventually be able to log back in.  (fig social provides live support to help users navigate access issues like lost credentials, account disablement, and more.  To get started for FREE, click here.)

Why Would Facebook Disable An Account?

Any violation of Facebook’s community standards puts a user at risk of disablement.  Facebook is very transparent about their procedures for handling inappropriate material. They provide in-depth explanations in the Community Standards Enforcement Guide.

When it comes to tracking offensive content patterns, they implement machine-learning technology to flag material that requires little-to-no context in order to ordain it as offensive. Other more sensitive materials, like bullying and harassment content, are personal in nature and require context and user-input in order to detect. They have a large staff. on-hand to deal with these types of issues.

Facebook’s Content Operations team consists of 15,000 people stationed across the globe whose sole task is to enforce the community standards. This team is on-duty twenty-four hours a day, seven days a week. Impressively, they are able to respond to nearly all violation reports within 24 hours. There are four actions that the Operations team will take on reported content: content removal, covering the content with a removable warning, disabling accounts, and even reporting to external agencies if the violation warrants such action.

The Community Operations team even has certain KPI’s, or Key Performance Indicators, to gauge the success of their content monitoring and to continue to raise their team’s internal standards moving forward. As one of Facebook’s 2.6 billion active users, I know that I’m grateful these measures are in place to keep my online experience safe and user-friendly.

Disabled Accounts Are On The Rise

According to their Terms of Service, Facebook reserves the right to not only remove individual pieces of content that violate its community standards, but to even disable and/or remove individual accounts, pages, or groups that have been flagged for policy violations.  Additionally, they announced in January of 2019 that they will also be removing groups and pages that are directly associated with users who have previously been banned from the platform, even if those pages or groups haven’t been specifically flagged.  This measure was taken in order to keep these banned members from engaging with the Facebook community in inappropriate ways.

Facebook released the following statement at the time of this policy change:

“We’ve long prohibited people from creating new Pages, groups, events, or accounts that look similar to those we’ve previously removed for violating our Community Standards. However, we’ve seen people working to get around our enforcement by using existing Pages that they already manage for the same purpose as the Page we removed for violating our standards.

To address this gap, when we remove a Page or group for violating our policies, we may now also remove other Pages and Groups even if that specific Page or Group has not met the threshold to be unpublished on its own. To enforce this updated policy, we’ll look at a broad set of information, including whether the Page has the same people administering it, or has a similar name, to one we’re removing.”

Facebook’s Community Standards Enforcement Report

We’ve had the opportunity to assist many users who’ve dealt with the inconvenience of having a disabled account, and we project that this will continue to happen but with increasing frequency in response to current events.  As we had discussed in a previous article, Facebook’s advertising platform is currently being boycotted by over 150 heavy-hitting companies.  As a result of this boycott, Facebook initially lost over $50 billion in market value in a matter of days.  What was the purpose of this boycott?  The rebelling companies had joined a movement under the banner of #StopHateForProfit, calling for large corporations to more tightly monitor the content that is being distributed on their platforms.  This can only result in one thing: an even greater crackdown on Facebook policy violations resulting in more and more disabled accounts.

But that’s not just an educated guess.  One look at Facebook’s latest Community Standards Enforcement Report can back that prediction up.

For example, let’s take one category of policy violations: Dangerous Organizations.  As you can see in the below chart, the amount of flagged material is on the rise. It’s important to note that the column dedicated to Jan-Mar 2020 only accounts for January and February. March data was not able to be included due to COVID-19 staffing difficulties.

Another startling example is the category of Fake Accounts. In the final quarter of 2017, 694 million fake accounts were flagged and removed. In January and February of this year alone, 1.7 billion fake accounts were removed.

Again, as the incidents of reported and removed content and pages increases, the stricter the enforcement of the policies will become.

How To Know If Your Account Has Been Disabled

Are you unable to login to your Facebook account and wonder if it’s been disabled?  The good news is that Facebook is very upfront about disabling accounts.  If your account has in fact been disabled, you’ll receive a notification upon trying (unsuccessfully) to login.  

Note: If you don’t see this notification, then you’ve got a different issue.  If you’re receiving a message that your username or password is incorrect, then you’ll need to work on resetting those credentials.  If you’re certain that you’re using the correct login information and still can’t access your account, then you may have been hacked.  Get started with our live chat service for free to get help with your account.

What To Do If Your Account Has Been Disabled

Whether or not you are able to access your account after it’s been disabled will completely depend on if it was a temporary or permanent disablement. There is a process you can go through in order to attempt to recover your account (see this article we recently published on this very topic).

But if you’d rather not wade through trying to recover your account on your own, we’ve got a highly skilled team of support experts on standby, ready to assist you with your Facebook Account problems. You can get started for free today by CLICKING HERE!


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