Facebook Business Support For Business Manager, Advertisers / Ad Accounts + Marketplace and More, Anytime 24/7.
Choose from our monthly or annual support plans, including unlimited support.
fig social is the first and only independent provider of Live Facebook Business Support. With live chat support from fig social, you’ll receive access to our expert chat team, with low-cost month-to-month or annual plan options. Primarily, we support & resolve Facebook Business Manager, Facebook Advertisers and Facebook Marketplace Support issues. We also support Facebook’s subsidiaries (like Instagram and Whatsapp) as well as additional Social Media Networks for Advertiser Support including LinkedIn (contact us at [email protected] for questions about additional networks). To get live chat business support right now, click the “Get Started” on this page.
While possibly hard to believe, due to the business model of social media networks’ including Facebook, there’s no direct revenue center available for them to provide live support to general users. While this isn’t necessarily the case for small to medium-sized businesses, the amount of dollars allocated on the platform plays a big factor in whether or not an individual business has access to a support rep. The reality is unless your business is spending an average of $50k per month on properties like Facebook Ads, you’re going to be hard pressed to be able to get in touch with or ever hear back from Facebook, if you’ve been attempting to contact their business support team. This also includes attempting to call Facebook business support, live chat or email the company. Instead, Facebook Business Manager Tech & Ad Account Support are both offered via online articles (inside of their variety of HelpCenters). These vast libraries provide documentation from user inquiries, but are very much a self-serve type, hunt-and-find, laborious process. In addition, businesses do have the ability to submit a support request through their support channels, but, it’s unlikely a response will be received from Facebook, Inc.
“I couldn’t get my Facebook ad account live and after researching for what felt like forever, I stumbled upon fig social’s live chat support. Their Facebook business support team are experts and helped me to get my ads live, back up and running in no time! I couldn’t recommend their support services more! I’m on the annual plan and I love it! I’m even considering cancelling my ad agency because they’re so helpful.”
– Brian E.
At this point, we have not experienced a specific business account support case that we’ve lacked the ability to resolve, having a 100% success rate! General Facebook user support is a little bit of a different story, with 9% of the total cases we see presenting challenges we’re unable to resolve in which case we provide a refund. Nevertheless for business support, below are a few examples of the types of support issues we resolve for SMBs regularly.
Just Some of Business Support We Provide for Facebook Includes The Following:
After completing the below form, you’ll be routed to our business support ticket area so that you can report the details of your issue and view the support option that’s best for your specific needs.