Every single day, some 170,000 active Facebook users land on Facebook’s Help Center website. These users are seeking solutions to a myriad of issues, from “How do I change my name on Facebook?” to “I think my account has been disabled” and even “How do I get Facebook chat support?”

That last question, unfortunately, goes unanswered in the Help Center. Facebook has compiled a massive library of self-serve articles that outline how to troubleshoot nearly every issue a user could possibly encounter. Which is great, if you have the time and patience to dig through the library independently. But what if you don’t? Well, the self-serve model of support becomes somewhat obsolete.

The Need For Facebook Chat Support

As of the second quarter of 2020, Facebook has 2.7 billion active users. That number is staggering, to say the least. But even more staggering to consider that at some point, nearly every single on of those users will need one thing: help.

Given the only form of help provided by Facebook is the self-serve Help Center, many users are left in a frustrated heap, unable to troubleshoot their issue. We at fig social heard the demand for Facebook Chat Support loud and clear.

The fig social Solution

fig social was founded in 2019 by Corbitt Chandler, who also founded the digital marketing agency, Apex Current.  The vast majority of Chandler’s work at Apex Current involves deploying Facebook ad campaigns for his clients, making him very familiar with the gaping holes in Facebook’s support system.  After realizing that Facebook had no plans to provide the much-needed support service to its users, fig social was born.  

At fig social, our mission is to help the world one Facebook user at a time. As the world’s first (and only) provider of 24/7 Facebook Support, we don’t take this responsibility lightly.  We provide support through online chat for any issue you may face with your account.  

How We Can Help You

Since launching in 2019, fig social has helped thousands of Facebook users resolve their issues with a near-perfect satisfaction rate of 97.58%. Below are some testimonials from our support users.

With fig social, I was able to get access back into my Facebook in almost no time at all. Now I have live support any time I need it… which is awesome! fig social provides peace of mind!

Randy W., King of Prussia, PA

fig social has become a force in the social media industry for top-notch live 24-hour support! Their support reps are awesome and with no actual network providing support this has paid off big time for me and my family!

Trey G., Oceanside, CA

We have an expert team of support providers standing by, ready to assist you with your Facebook account needs. Don’t hesitate to try us out for free by clicking here.


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