Since its humble beginnings in 2004, Facebook has grown to 2.7 billion monthly active users as of the second quarter of 2020. YouTube and WhatsApp are a not-so-close second, registering 2 billion monthly active users. Considering the massive user base, it’s not surprising to know that one of the most common Facebook-related Google search term is related to customer support. (Specifically, “Live chat FB support” and “Live Chat Support for Facebook Business” are two of the most-used inquiries).

Live Chat: FB Support

What kind of support does Facebook provide? Their main customer service resource is their Help Center, a comprehensive library of articles that cover nearly every issue a user might encounter. It’s an incredibly helpful tool if you know exactly what you’re looking for and don’t mind taking the time to search the answer out and walk through the steps to troubleshoot the issue alone.

But for the hundreds of thousands of users who are seeking live chat support, Facebook’s Help Center comes back void.

Live Chat Support: Facebook Business

In addition to general user chat support, Google reports a high number of inquiries seeking help for Facebook Business Pages. As of 2018, there were some 80 million active small business pages on the platform. And as with general users, businesses who rely on Facebook for marketing and promotional purposes often find themselves in need of live chat support.

The Facebook Business Help Center offers a trove of educational resources for businesses seeking support. Facebook even offers marketing support experts who can provide businesses with a live ad account an advertising plan. But these experts are not there to provide the basic help that businesses may need with day-to-day issues.

chat support facebook business

fig social: A New Solution

fig social was founded in 2019 by Corbitt Chandler, who also founded the digital marketing agency, Apex Current.  The vast majority of Chandler’s work at Apex Current involves deploying Facebook ad campaigns for his clients, making him very familiar with the gaping holes in Facebook’s support system.  After realizing that Facebook had no plans to provide the much-needed support service to its users, fig social was born.  

At fig social, our mission is to help the world one Facebook user at a time. As the world’s first (and only) provider of 24/7 Facebook Support, we don’t take this responsibility lightly.  We provide support through online chat for any issue you may face with your account.  Whether you need help to Recover a Hacked Account, Recover a Disabled Account, Reset your Password, or other customer service issues, our team is ready to help you resolve your issue.  

You can start by browsing some of our recent articles. Check out our library of help videos or our advice on how to avoid needing to contact Facebook Support.  To get started with a FREE TRIAL of fig social right away, CLICK HERE to visit our support page!


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